Terms and Conditions

When purchasing at Lady Meow Art, you automatically accept the terms and conditions specified below. Therefore, we recommend that you read the terms and conditions carefully before purchasing.

Payment

We accept payment through Paypal. This includes Credit and Debit cards, Apple Pay, and Paypal Pay.

Purchase

To purchase original artwork from us, you must send us your information so we can process your payment and shipment. By purchasing at Lady Meow Art, you automatically accept the privacy policy and the terms and conditions so we recommend that you read them very carefully.

Shipping Policy

Please note that VAT (Value Added Tax) is not included in shipping rates. For certain countries, your order may be subject to import duties, fees, and taxes. We are not responsible for these charges. The customer is responsible to pay it off once the package reached its destination. 

Shipping Rates

All confirmed orders will be processed within 1 week and shipped within 30 business days. When your order has been successfully processed, you will receive a notification. An email will be sent to you once your order has been shipped. 

Shipping times are estimated only and not guaranteed. The artist is not responsible for any possible delays. 

Original paintings have a higher shipping rate than prints, due to their larger size, heavier weight, and need for secure packaging.

Order process time is separate from delivery estimation time.

The time required for customs clearance is not counted.

Shipping to the US: The recipient is responsible for all import taxes and customs clearance fees.

Tracking of order may not be available to certain countries.

Shipping times are estimated only and not guaranteed. The artist is not responsible for any possible delays.

Delays in shipment may be due to causes beyond Hong Kong Post's control including, but not limited to: acts of God, disruptions in transportation networks, adverse weather conditions and pandemic.

Due to shipping courier policies these are the countries/regions we do not ship to: French Polynesia, Niue, Norfolk Island, Pitcairn Islands, Samoa, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, Puerto Rico.

Return Policy

We pack the artwork in protective boxes and secured wraps to guarantee that the artwork will arrive in perfect condition. Regardless, if the artwork arrived damaged, please reach out to us immediately, within three days after receiving it. Notify us in a clear statement to ladymeowart@gmail.com within three days of receiving it. Provide your name, order information, and proof of defects.

The buyer retains their right to refund only if the damage or impairment is not due to negligence or lack of care on their part. If returned, the artwork shall be returned in its original condition and packaging.

Refund Policy

If any defects arise, you have three days to request a refund. To do so, you may contact ladymeowart@gmail.com to explain the issue and provide proof of defects. Returned artwork should be sent back in its original wrapping and packaging to ensure that it will not be damaged during transport. Damaged returns will not be accepted for refund. The buyer is responsible for the return back to us including the fees. 

USA Shipments (Effective August 29, 2025)

All orders are shipped from Hong Kong. Under current U.S. Customs rules, every shipment entering the United States is subject to import duties, taxes, and fees, regardless of value.

  • All shipments are sent on a Delivered Duty Unpaid (DDU) basis.

  • This means that the buyer is responsible for paying any applicable U.S. import duties, taxes, and courier handling fees when the package arrives in the United States.

  • These charges are collected directly by the courier (e.g., SF Express, DHL, UPS, FedEx) before delivery.

  • We (the seller) do not collect these charges at checkout, cannot predict the exact amount due, and are not responsible for them.

  • If duties or taxes are not paid by the buyer and the shipment is returned or abandoned, the order will not be refunded.

By placing an order, you acknowledge and agree to accept responsibility for any import duties, taxes, and fees required by U.S. Customs and Border Protection.

We use third party processors to power this site. The third parties are Paypal, Squarespace, Apple Pay, FedEx, SF Express, DHL, UPS, and Hong Kong Post. When purchasing at Lady Meow Art, you automatically accept the privacy policy of all the third parties listed. Therefore, we recommend that you read this site and the third parties’ privacy policies carefully before purchasing.